The Project Manager is responsible for managing multiple small and medium customer-facing engagements from receiving the signed SOW to completion of services across all of the Converge practice groups.
General Accountabilities
- Prerequisite and product tracking
- Review SOW and complete initial planning activities
- Work with resource managers to assign project resources
- Conduct internal and external project kick-off calls w/slide deck
- Conduct internal and external weekly status meetings
- Create and maintain the weekly status report template for each project
- Track task completion %, budget, scope changes, schedule, issues, risks
- Create and maintain the project plan - Ensure milestone billing notifications are sent to the accounting
- Approve project timesheets and invoices
- Consistently complete weekly updates of PSA tool project status, status notes, start/end dates
- Update and maintain project technical resource schedules/bookings in the PSA tool
- Attend weekly project review meetings to discuss/provide updates to management on projects in progress
- Conduct project close-out meeting and lessons learned meeting
- Submit customer surveys
- PSA administrative closeout
- Consistently achieve project management utilization targets
Job Qualifications
Education:
- Bachelor's Degree (preferred)
- ITSM foundation training is required.
Experience:
- 3-5 years of experience managing small to medium projects
- Basic Technical Knowledge in the Areas of IT Infrastructure, Network / Security, and Next Generation Data Center
- Experience with multi-site deployment (staging, remote hands, structure cabling) projects
- Experience with Agile Methodology on Software Development Projects (preferred)
- OpenAir, Smartsheet, and Jira Experience (preferred)
Professional Skills
- Strong Verbal and Written Communication with Technical and Non-technical Individuals
- Excellent Attention to Detail
- Exceptional Administrative, Organizational, and Time Management/Prioritization Skills
- Strong Issue and Problem-Solving Skills
- Customer Service Mindset (Internal and External)
Preferred Certifications
- Agile Certification
- CSM Certification
- PMP Certification
- ITIL Certification
PTOs
Vacation, and Appreciation Days
Save on commute
Paid office parking
Discount Programs
Medical related discounts
Prime location
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
Sponsored Events
Team social events, Holiday dinner
Sport Activity
Join your colleagues in various sports activities in the area
Eat & Drink
Enjoy a kitchen stocked with drinks, coffee, and snacks.
