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NOC Specialist
1 open positions
JOB SUMMARY
The NOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.
GENERAL ACCOUNTABILITIES
· Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.
· Create, improve and maintain monitoring alerts based on the correlation of different sources of data.
· Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.
· Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
· Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
· Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
TECHNICAL SKILLS
· 1+ year of experience in a Customer Service monitoring operational environment.
· Good technical understanding of network fundamentals and common internet protocols.
· CCNA R&S is a plus.
JOB QUALIFICATIONS
Education:
· Bachelor's degree preferred.
· ITSM foundation training required.
PROFESIONNAL SKILLS
· Fluent English language skills required: verbal and written communication.
· Self-motivated and disciplined.
· Strong stakeholder relationship management skills.
· Strong investigative and analysis skills.
· Strong technical and process design and implementation skills.
· Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
· Ability to work creatively and analytically in a problem-solving environment.
· Manages multiple priorities in a high-pressure environment.
72830 Puebla, PUE
Mexico
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