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JOB SUMMARY

The NOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they have to be monitoring our and customer infrastructure and resolve any incident that appear.

GENERAL ACCOUNTABILITIES

·        Analysis and verification of monitoring alerts to produce incident identification, classification and prioritization.

·        Create, improve and maintain monitoring alerts based on the correlation of different sources of data.

·        Operate and maintain Operative Systems like Windows Desktop, Windows Server and Linux.

·        Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.

·        Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.

·        Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.

TECHNICAL SKILLS

·        1+ year of experience in a Customer Service monitoring operational environment.

·        Good technical understanding of network fundamentals and common internet protocols.

·        CCNA R&S is a plus.

JOB QUALIFICATIONS

Education:

·        Bachelor's degree preferred.

·        ITSM foundation training required.

PROFESIONNAL SKILLS

·        Fluent English language skills required: verbal and written communication.

·        Self-motivated and disciplined.

·        Strong stakeholder relationship management skills.

·        Strong investigative and analysis skills.

·        Strong technical and process design and implementation skills.

·        Strong communication and presentation skills along with the ability to work in a highly collaborative environment.

·        Ability to work creatively and analytically in a problem-solving environment.

·        Manages multiple priorities in a high-pressure environment.

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